GRAVAMEN
GRAVAMEN
GRAVAMEN
DURATION
DURATION
DURATION
DURATION
2 Months
August-October 2024
2 Months
August-October 2024
2 Months
August-October 2024
2 Months
August-October 2024
TEAM
TEAM
TEAM
TEAM
Amy Diaz, CEO
Karen Park, Experience Designer
Amy Diaz, CEO
Karen Park, Experience Designer
Amy Diaz, CEO
Karen Park, Experience Designer
Amy Diaz, CEO
Karen Park, Experience Designer
ROLE
ROLE
ROLE
ROLE
UI Design Intern
Brand Design
UI Design Intern
Brand Design
UI Design Intern
Brand Design
UI Design Intern
Brand Design
OVERVIEW
OVERVIEW
OVERVIEW
State and Local courts’ legal system is archaic and full of usability issues & dead end paths, which can lead to poor accessibility practices and data breaches. But they operate on expensive, decades-old technology that erodes trust & prevents full participation.
State and Local courts’ legal system is archaic and full of usability issues & dead end paths, which can lead to poor accessibility practices and data breaches. But they operate on expensive, decades-old technology that erodes trust & prevents full participation.
State and Local courts’ legal system is archaic and full of usability issues & dead end paths, which can lead to poor accessibility practices and data breaches. But they operate on expensive, decades-old technology that erodes trust & prevents full participation.
State and Local courts’ legal system is archaic and full of usability issues & dead end paths, which can lead to poor accessibility practices and data breaches. But they operate on expensive, decades-old technology that erodes trust & prevents full participation.
THE PROBLEM
THE PROBLEM
THE PROBLEM
People facing civil court cases are not in underserved populations who are not targeted by state-sponsored lawyer programs to aid them throughout the legal process. Specifically this project looks at E-filing civil court cases.
People facing civil court cases are not in underserved populations who are not targeted by state-sponsored lawyer programs to aid them throughout the legal process. Specifically this project looks at E-filing civil court cases.
People facing civil court cases are not in underserved populations who are not targeted by state-sponsored lawyer programs to aid them throughout the legal process. Specifically this project looks at E-filing civil court cases.
WHY DOES IT MATTER?
WHY DOES IT MATTER?
WHY DOES IT MATTER?
WHY DOES IT MATTER?
Every year, 65 million lawsuits are lodged across 15,000 statewide and local courtrooms.
BUT
To qualify for free legal assistance in Indiana, you typically need to have an income at or below 125 percent of the federal poverty guidelines.
Every year, 65 million lawsuits are lodged across 15,000 statewide and local courtrooms.
BUT
To qualify for free legal assistance in Indiana, you typically need to have an income at or below 125 percent of the federal poverty guidelines.
Every year, 65 million lawsuits are lodged across 15,000 statewide and local courtrooms.
BUT
To qualify for free legal assistance in Indiana, you typically need to have an income at or below 125 percent of the federal poverty guidelines.
Every year, 65 million lawsuits are lodged across 15,000 statewide and local courtrooms.
BUT
To qualify for free legal assistance in Indiana, you typically need to have an income at or below 125 percent of the federal poverty guidelines.
AND?
Pervasive reliance on outdated, high-cost tech erodes confidence and inhibits comprehensive involvement.
AND?
Pervasive reliance on outdated, high-cost tech erodes confidence and inhibits comprehensive involvement.
AND?
Pervasive reliance on outdated, high-cost tech erodes confidence and inhibits comprehensive involvement.
AND?
Pervasive reliance on outdated, high-cost tech erodes confidence and inhibits comprehensive involvement.
📑 OUTDATED MODES FOR CASE FILING
The Indiana Court's website to file cases, is confusing and directs users to directions on how to file a case in person or digitally, instead of directly aiding them in the process of completing their e-filing. Additionally, the cases are hand filed if the sealing is done in person, instead of allowing indivuals directly into your case management system.
📑 OUTDATED MODES FOR CASE FILING
The Indiana Court's website to file cases, is confusing and directs users to directions on how to file a case in person or digitally, instead of directly aiding them in the process of completing their e-filing. Additionally, the cases are hand filed if the sealing is done in person, instead of allowing indivuals directly into your case management system.
📑 OUTDATED MODES FOR CASE FILING
The Indiana Court's website to file cases, is confusing and directs users to directions on how to file a case in person or digitally, instead of directly aiding them in the process of completing their e-filing. Additionally, the cases are hand filed if the sealing is done in person, instead of allowing indivuals directly into your case management system.
🧭 THE COMPLEXITY OF THE LEGAL SYSTEM
The legal system can be hard to navigate and legal jargon can be difficult to understand without the aid of legal help or a lawyer. There is a lack of accessibility to navigating the legal sysem.
🧭 THE COMPLEXITY OF THE LEGAL SYSTEM
The legal system can be hard to navigate and legal jargon can be difficult to understand without the aid of legal help or a lawyer. There is a lack of accessibility to navigating the legal sysem.
🧭 THE COMPLEXITY OF THE LEGAL SYSTEM
The legal system can be hard to navigate and legal jargon can be difficult to understand without the aid of legal help or a lawyer. There is a lack of accessibility to navigating the legal sysem.
THE GOAL
THE GOAL
THE GOAL
To offer a smooth platform enabling individuals to complete Indiana State Court's eviction sealing paperwork.
To offer a smooth platform enabling individuals to complete Indiana State Court's eviction sealing paperwork.
To offer a smooth platform enabling individuals to complete Indiana State Court's eviction sealing paperwork.
To offer a smooth platform enabling individuals to complete Indiana State Court's eviction sealing paperwork.
FEATURES
Streamline File Sealing
Streamline File Sealing
Through legal form optimization Gravamen's goal is to: reduce errors with automated checks, making the forms ADA compliant, and incorporate previously used data about individuals to make the process of filling out forms more efficient.
Through legal form optimization Gravamen's goal is to: reduce errors with automated checks, making the forms ADA compliant, and incorporate previously used data about individuals to make the process of filling out forms more efficient.
Easier Case Data Management
Gravamen's goal is also to help courts manage data more easily through allowing individuals to look up and find their case based off of their personal information. Users can then create an account to save all of their cases and forms they had previously filled out.
Gravamen's goal is also to help courts manage data more easily through allowing individuals to look up and find their case based off of their personal information. Users can then create an account to save all of their cases and forms they had previously filled out.
FEATURES
Streamline File Sealing
A series of directed inquiries now facilitates individuals in navigating the eviction sealing process more smoothly.
Easier Case Data Management
Gravamen now enables courts to conveniently archive their data, simplifying the process for users to locate cases, create profiles, and secure personal details.
FEATURES
Tap Feature
Agencies and castings can also host events and keep track of attendees through the My Pocket Portfolio Tap feature.
Digitized Compcards
Compacrds are now digitized through My PocketFolio, eliminating the need for printed version when going to castings.
RESEARCH
RESEARCH
RESEARCH
During our interviews at the Indiana State Court in the Warren Township Trustees Office we were able to interview pro bono lawyers and individuals filing eviction sealing cases (October 2024.) These were questions that were asked to the Pro Se, while looking at the wireframes that are digital version of their eviction sealing case forms.
I’m going to walk you through some early design ideas for e-filing these forms
For each of these screens, i’d like to hear your thoughts
What stands out to you
What is confusing
What is missing
What do you like
What would not work in real life
Anything else that comes to mind
Confirmation - what happens at the end
Do you know what happens next after filing?
How often do people encounter issues like if the filing needs to be redone
Follow up questions even if everything was right?
What would you expect to happen next?
During our interviews at the Indiana State Court in the Warren Township Trustees Office we were able to interview pro bono lawyers and individuals filing eviction sealing cases (October 2024.) These were questions that were asked to the Pro Se, while looking at the wireframes that are digital version of their eviction sealing case forms.
I’m going to walk you through some early design ideas for e-filing these forms
For each of these screens, i’d like to hear your thoughts
What stands out to you
What is confusing
What is missing
What do you like
What would not work in real life
Anything else that comes to mind
Confirmation - what happens at the end
Do you know what happens next after filing?
How often do people encounter issues like if the filing needs to be redone
Follow up questions even if everything was right?
What would you expect to happen next?
During our interviews at the Indiana State Court in the Warren Township Trustees Office we were able to interview pro bono lawyers and individuals filing eviction sealing cases (October 2024.) These were questions that were asked to the Pro Se, while looking at the wireframes that are digital version of their eviction sealing case forms.
I’m going to walk you through some early design ideas for e-filing these forms
For each of these screens, i’d like to hear your thoughts
What stands out to you
What is confusing
What is missing
What do you like
What would not work in real life
Anything else that comes to mind
Confirmation - what happens at the end
Do you know what happens next after filing?
How often do people encounter issues like if the filing needs to be redone
Follow up questions even if everything was right?
What would you expect to happen next?
MAIN TAKEAWAYS
RESEARCH
Clarity is essential: Pro Se litigants struggle with legal jargon and complex instructions, highlighting the need for clear language, simple navigation, and helpful tooltips.
Reassurance builds trust: Users valued confirmation screens with clear next steps, visual timelines, and proactive communication about follow-ups or status updates.
Guidance reduces errors: Litigants appreciated features like pre-populated fields, validation checks, and examples to minimize mistakes during the e-filing process.
Support is critical: Respondents emphasized the importance of accessible help options, such as FAQs, live chat, or a helpline, to address confusion or technical issues.
MAIN TAKEAWAYS
Clarity is essential: Pro Se litigants struggle with legal jargon and complex instructions, highlighting the need for clear language, simple navigation, and helpful tooltips.
Reassurance builds trust: Users valued confirmation screens with clear next steps, visual timelines, and proactive communication about follow-ups or status updates.
Guidance reduces errors: Litigants appreciated features like pre-populated fields, validation checks, and examples to minimize mistakes during the e-filing process.
Support is critical: Respondents emphasized the importance of accessible help options, such as FAQs, live chat, or a helpline, to address confusion or technical issues.
Clarity is essential: Pro Se litigants struggle with legal jargon and complex instructions, highlighting the need for clear language, simple navigation, and helpful tooltips.
Reassurance builds trust: Users valued confirmation screens with clear next steps, visual timelines, and proactive communication about follow-ups or status updates.
Guidance reduces errors: Litigants appreciated features like pre-populated fields, validation checks, and examples to minimize mistakes during the e-filing process.
Support is critical: Respondents emphasized the importance of accessible help options, such as FAQs, live chat, or a helpline, to address confusion or technical issues.
INFORMATION ARCHITECTURE
FINAL PRODUCT
Given my status as an intern, I was solely engaged in this aspect and had no opportunity to witness the product's evolution post-research. My core focus was on research and User Interface (UI). The initial step was constructing the wireframes with the Material User Interface (MUI), which I then tailored to align with the website of the Indiana State Court.
FINAL PRODUCT
Given my status as an intern, I was solely engaged in this aspect and had no opportunity to witness the product's evolution post-research. My core focus was on research and User Interface (UI). The initial step was constructing the wireframes with the Material User Interface (MUI), which I then tailored to align with the website of the Indiana State Court.
FINAL PRODUCT
Given my status as an intern, I was solely engaged in this aspect and had no opportunity to witness the product's evolution post-research. My core focus was on research and User Interface (UI). The initial step was constructing the wireframes with the Material User Interface (MUI), which I then tailored to align with the website of the Indiana State Court.
FINAL PRODUCT
Given my status as an intern, I was solely engaged in this aspect and had no opportunity to witness the product's evolution post-research. My core focus was on research and User Interface (UI). The initial step was constructing the wireframes with the Material User Interface (MUI), which I then tailored to align with the website of the Indiana State Court. Below, you can see four different variations of the same form, each with a different style of text box. My mentor and I both decided on these UI elements after doing a few rounds of feedback, and the flow shown on the Figma, is ultimately what we had decided on!
INFORMATION ARCHITECTURE
INFORMATION ARCHITECTURE
INFORMATION ARCHITECTURE